At Sevinto, we understand that circumstances may arise where you need to cancel your order. We aim to simplify the cancellation process for our customers, and below you will find our updated cancellation policy, including details on timelines, potential fees, and instructions on how to cancel an order.
Cancellation Timelines
We offer a cancellation window of 24 hours from the time you place your order. If you wish to cancel your order within this timeframe, please reach out to our customer service team at [email protected] as soon as possible. Kindly include your order number and the reason for cancellation in your email.
If you need to cancel your order after the 24-hour cancellation period has elapsed, accommodating your request may not be possible. Our team works diligently to process orders promptly, and it is plausible that your order has already entered transit or has been shipped. If this is the case, you may need to follow our return policy to initiate the return process once the item(s) arrive.
Cancellation Fees
There are no cancellation fees if you cancel your order within the 24-hour cancellation window. However, if you choose to cancel your order after this period, a restocking fee of up to 25% of the purchase price may apply. This fee covers the costs associated with processing your order and preparing it for return.
Please note that if your order has already been shipped, we are unable to cancel it. In such instances, you will need to follow our return policy to initiate the return process once the item(s) arrive.
How to Cancel an Order
If you wish to cancel your order within the 24-hour cancellation period, please contact our customer service team at [email protected]. Ensure that you include your order number and the reason for cancellation in your email. Our team will promptly process your cancellation request.
For cancellations requested after the 24-hour period, please follow our return policy to initiate the return process once the item(s) arrive. Should you have any questions or require assistance with the return process, please feel free to contact our customer service team at [email protected].